Shipping and return conditions

Here you can find out how and when we ship, until when you can cancel an order free of charge and what a return costs. These conditions supplement our right of withdrawal. Your statutory right of withdrawal remains unaffected.

Summary

• Free shipping within Germany from an order value of €39.

• Fast shipping: orders that reach us by 12 noon we try to ship on the same working day.

• You can cancel free of charge as long as your order is not yet being processed in the warehouse.

• Return costs depend on the weight and start at €5.90 (table below).

• DHL status "elektronisch angekündigt" does not mean that your parcel is still with us.

• International shipping costs are shown at checkout. Shipping is handled by the best available provider.

• Express shipping is not available by default, but can be arranged on request.

• For orders to Switzerland and Great Britain, additional customs duties and taxes may apply, which you bear.

• B2B customers entitled to input tax deduction or EU customers who pay the tax themselves can purchase tax-free. Please contact us at b2b@brewout.de.

 

1. Shipping and processing time

We ship our products to all EU countries as well as to Switzerland and Great Britain. Shipping is generally handled by our shipping partner LSM Fulfillment, which selects the best shipping provider for each country based on experience and value for money.

Orders that reach us by 12 noon we try to ship on the same working day. We often manage this, but not always at peak times such as promotions or before public holidays. Orders received later are shipped on the next working day. Our customers love this speed. But it also means that an order can be packed and ready for dispatch just a few hours after purchase.

The shipping times stated on the product pages and at checkout are based on our previous shipping times and may differ in individual cases. After handover to the shipping provider, we no longer have any access to the shipment.

2. Shipping costs

• Germany: We offer free shipping within Germany from an order value of €39. Orders below this amount are charged a flat shipping fee of €4.90.

• International shipments: For international shipments we generally charge the lowest possible shipping costs. You can see the specific shipping costs at checkout, before you complete your order.

• Switzerland and Great Britain: If you order to Switzerland or Great Britain, please note that you yourself are responsible for any import duties, taxes or additional fees set by the shipping provider or the customs authorities. These fees are not included in the shipping costs and must be paid directly by you.

• Express shipping: We do not offer express shipping as standard. If you do have an urgent order, please contact us directly. We can then discuss individually whether express shipping is possible and what additional conditions apply.

3. Cancellation

As long as your order is not yet being processed in the warehouse, we cancel it free of charge. To do so, write to us as early as possible via the contact form or at info@brewout.de. Because we usually pack orders received by 12 noon on the same day, there is often little time for this.

If your order has been packed and registered with the shipping provider, we can no longer stop it safely. We then treat a cancellation request as a withdrawal: you get your money back as soon as the goods are back with us, and you bear the return costs according to the table below. Your right of withdrawal remains unaffected.

We are deliberately consistent here. Every shipment that is already on its way and comes back costs us shipping, processing and inspection. For a small shop like ours, this adds up quickly. So that we can continue to ship as quickly as you are used to, we ask you to read our right of withdrawal and our terms and conditions before purchase.

4. Withdrawal and return

You can withdraw from your order within 14 days of receiving the goods without giving reasons. How to declare the withdrawal is described in our right of withdrawal; you can also use our online withdrawal form.

Please register your return via our returns portal. Only in this way can we assign it to your order and book the refund correctly. Please do not send anything to our business address without registering it first.

We will refund all payments including the costs of standard delivery no later than 14 days after receipt of your withdrawal, using the payment method you used. We may withhold the refund until the goods are back with us or you prove that you have sent them.

5. Return costs

In the event of a withdrawal, you bear the direct costs of the return, as stated in our right of withdrawal. For standard parcels we charge, depending on weight:

Weight of the shipment	Germany and Austria	Other countries
up to 3 kg	€5.90	€5.90
3 kg to under 8 kg	€6.90	€9.90
from 8 kg	€8.90	€11.90

The amounts correspond to our usual costs for a return. If they are lower in an individual case, we charge only those. We deduct the return costs from your refund. If the goods are defective or we have delivered the wrong item, we bear the costs.

6. Shipment status at DHL

In DHL tracking it usually says first: "Die Sendung wurde elektronisch angekündigt." According to DHL, this status means "that the sender has provided the shipment with a shipping label and a tracking number and transmitted the shipment data to DHL electronically" (Source: DHL). It does not say that your parcel is still in our warehouse.

The next status, "Die Sendung wurde von DHL bearbeitet …", is only shown by DHL once the parcel has arrived at the parcel centre. According to DHL, it can take up to 24 hours before a shipment becomes visible in tracking (Source: DHL). A parcel can therefore already be with DHL while tracking there still says "elektronisch angekündigt".

As soon as DHL has taken over a parcel, we can no longer retrieve it or redirect it. We therefore cannot safely stop a shipment that has been packed and registered with DHL, even if tracking does not yet show any processing.

7. Refusal of acceptance

If you refuse acceptance, the shipping provider sends the parcel back to us, and we will contact you as soon as it has arrived. A refused acceptance alone is not yet a withdrawal. If you wish to withdraw from the contract, please tell us so explicitly, for example by email or via our online withdrawal form. We will then refund the purchase price as described above, minus the return costs.

 

B2B sales

For B2B customers we offer tax-exempt sales within the monetary and trade union. If your company is entitled to input tax deduction or purchases within the EU and pays the tax itself, please contact us directly at b2b@brewout.de. We take care of the correct creation of invoices that enable tax-free transactions, both nationally and internationally. It is important that companies contact us so that we can clarify individually how this process works.

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Shipping FAQ

1. How much are the shipping costs within Germany?

From an order value of €39 we ship free of charge within Germany. Orders below this value are charged a flat shipping fee of €4.90.

2. How much are the shipping costs for international orders?

The shipping costs for international orders vary depending on the destination. In the checkout process you always see the exact shipping costs before you complete your order. We always choose the cheapest shipping provider to offer you the best value for money.

3. Do you also offer express shipping?

As standard we do not offer express shipping. If you do have an urgent order, please contact us directly. We will then discuss the possibility of express shipping and the associated costs.

4. Do I have to pay customs duties or taxes for orders to Switzerland?

Yes, for orders to Switzerland you are responsible for paying import duties, taxes or other fees set by the shipping provider or the customs authorities. These additional costs are not included in the shipping costs.

5. What happens if I place an order from a country outside the EU?

For orders outside the EU, the shipping costs are shown at checkout. Please note that delivery to countries outside the EU may incur additional costs such as customs duties and taxes, which are not borne by us.

6. Which payment methods do you accept?

We accept a variety of payment methods, including:

• Credit card

• PayPal

• Bank transfer

• Klarna (invoice, instant bank transfer, instalment payment)

• Klarna direct debit

• Google Pay

• Apple Pay

7. Do you offer tax-exempt sales for B2B customers?

Yes, we offer tax-exempt sales within the monetary and trade union. Companies that are entitled to input tax deduction or that purchase within the EU and pay the tax themselves can buy from us by contacting us directly at b2b@brewout.de. We will then take care of the correct creation of the tax-free invoices.