Cancellation policy

We have a 14 day returns policy, which means you have 14 days from receiving your item to request a return.

To request a return, your item must be in the same condition that you received it: undamaged and unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at Please note that the return must be sent to the following address: Abraham-Lincoln-Str. 3, 55122 Mainz
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without us first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at to contact.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess and resolve the issue.

Exceptions / non-exchangeable items

Certain items cannot be returned, such as perishable goods (such as food, flowers or plants), custom items (such as special orders or personalized items), and personal care items (such as beauty products). Additionally, we do not accept returns on hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.


We will notify you once we receive and inspect your return, and let you know whether or not the refund was approved. If the refund is approved, it will be automatically applied to your original method of payment within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at .